Contact support
Help with a photo request, Photo Code or privacy question.
Email us
Include your order or photo reference if you have one. For your security, do not email a passport photo or identity document unless our support team specifically asks you to use an approved secure method.
What to expect
We aim to respond promptly on UK working days. If a code is not working, tell us exactly what happened and include any non-sensitive error message shown by the passport application.
We cannot advise on passport eligibility, application progress or HM Passport Office decisions. For those questions, use the official GOV.UK passport service.